Support Overview

Flashcut CNC is world-renowned for its professional technical support. We provide expert technical support to our customers for all of our products. We have many resources dedicated to helping you resolve your problems quickly. Please use these resources in the following order:

1. Web Site:

Our website has product specifications, documentation and a dedicated support section containing Trouble Shooting Guides, FAQ’s, Downloads and a link to our user forum which links you to many Flashcut users who are experts in many applications.

2. Dealer Support:

If you purchased Flashcut CNC from a dealer or other machine tool manufacturer, please contact them as they will have the best knowledge of your complete system.

3. E-mail: support@flashcutcnc.com

E-mail is the most organized way to convey your issues to our support staff. In your e-mail, please state your problem completely. Include your Flashcut version, the processor and speed of your computer, your version of Windows and your Signal Generator serial number. Attach your Setup and Tooling files (usually found in a folder named c:\flashcut data) and, when appropriate, the G-Code file with which you are having problems. Alternatively, you can attach a single Flashcut support file generated by the Build Support File command on the Help menu. The support file is in ZIP format and contains all relevant files needed by technical support to resolve your issue. Please see “Help Menu” in the Main Screen Features section for more details.

4. Phone/Fax Support:

If e-mail is unavailable to you, please call one of our telephone support numbers. We have expert engineers who can help you solve your problems during normal business hours and if it is after hours or we are busy we will normally respond to your call within 24 hours.

Phone: (847)940-9305 (9:00AM - 5:00PM, CST, M-F)
Fax: (847)940-9315