FlashCut CNC is world-renowned for technical support and professional expertise. It is our mission to provide the most responsive and valued customer service. For this reason, we not only have a team of engineers to field your support questions but also have many online resource tools and information available to you 24/7. Our online resources including:
- Product and training videos
- Software downloads
- Downloadable pdf brochures, data sheets and manuals
- Troubleshooting guides
- FAQ section
- FlashCut CNC Blog
- Newsletter archive
If you cannot find your answers on our website, you can reach support staff through one of the following channels:
E-mail is the most organized way to convey your issues to our support staff. In your email, clearly state your problem including your FlashCut version, the processor, speed of your computer, your version of Windows, and your Signal Generator serial number. Also, attach your Setup and Tooling files (usually found in a folder named c:\flashcut data) and when appropriate, the G-Code file with which you are having problems. Alternatively, you can attach a single FlashCut support file generated by the Build Support File command on the Help menu. The support file is in a ZIP format and contains all relevant files needed by technical support to resolve your issue. Please see the “Help Menu” in the Main Screen Features section for more details.
Phone (847) 940-9305 (9:00 am – 5:00 pm, CST, M-F)
Fax: (847) 940-9315
If email is unavailable to you, please call one of our support team members. We have expert engineers who can help you solve your problems during normal business hours. And, if it is after hours or our lines are busy, please leave a message—we will respond to your call within 24 hours.
If you purchased your FlashCut CNC product from a dealer or other machine tool manufacturer, please contact the dealer directly since they will have the best knowledge of your complete system.